Below are answers to some frequently asked questions-please feel free to Contact Us if you have any others!
Do you offer gluten-free baked goods?
We currently are proud to offer a variety of gluten-free options! And we hope to expand our gluten-free cake options as soon as we perfect additional recipes. Please note, however, that while these items do not contain gluten in their recipes, we are not a gluten-free bakery so cannot guarantee that ingredients and utensils used to prepare such items have not come into contact with gluten.
Are your products suitable for those with specific allergies?
Our kitchen uses known allergens such as tree nuts, wheat, soy, eggs and milk, so ingredients and utensils used to prepare your items may have come into contact with these products (even if you have selected flavors that do not include a particular ingredient in their recipes) but we are not a certified peanut free facility. In addition, it is impossible to guarantee that certain allergens have not “strayed” onto products that do not include a particular ingredient in their recipes. Please Contact Us with inquiries regarding the inclusion of specific allergens in the recipes of specific items.
How do I place an order?
Most orders can easily be placed over the phone or by email. If you’d like to discuss a cake, it’s best to make an appointment by phone or email.
When should I place my order?
For cakes without custom decoration, we recommend that orders be placed at least 48 hours in advance. If you need a cake immediately, we try to offer a variety of 6″ available in our display case-please call for availability. For custom cakes, we recommend that you place your order one week in advance, depending on the level of complexity of your creation. For a custom cake on shorter notice, please contact us to discuss your options; we do our best to accommodate last-minute custom orders, but we cannot guarantee availability as sometimes we are fully booked.
Can I order online?
We’re working on building an online ordering system, so stay tuned! In the meantime, you can always send us an order by emailing email@example.com.
Do you deliver?
We currently offer Uber Eats and Grubhub starting February 1 as a form of delivery. Additionally we offer curbside pick up. Delivery cost to homes is based on the size of the order and distance; the delivery charge is confirmed in advance for your approval.
Notice of 24 hours is required to guarantee a delivery; if same-day delivery is necessary, please call to discuss potential availability.
Do you ship?
Unfortunately we cannot ship cakes or cupcakes at this time.
How do I order a custom decorated cake or treats?
Custom designed cakes may be ordered over email or telephone (email is great for sharing design inspirations and images). If you prefer we can can meet and work with you in person at the bakery. Please Contact Us in advance to arrange a time to ensure someone will be available to discuss your cake.
Are you hiring or accepting interns?
We are often on the look-out for friendly, enthusiastic counter staff and baristas, as well as talented bakers and decorators. Please email your resume and a cover letter with some information about you and the position you seek.